Terms of service

TERMS OF SERVICE

JAT THRIVE

Last updated: November 2, 2026

OVERVIEW

Welcome to JAT THRIVE! The terms “we”, “us” and “our” refer to JAT THRIVE. JAT THRIVE operates this online store and website, including all related information, content, features, products and services to provide customers with a convenient online shopping experience.

Our store is powered by Shopify, which enables us to provide our online shopping services.

By visiting our website, browsing our products or making a purchase, you agree to these Terms of Service and our related store policies. Please read them carefully before using our website.

If you do not agree with these terms, please do not access or use our services.

SECTION 1 – ELIGIBILITY AND USE OF OUR WEBSITE

By using our website, you confirm that you are legally able to enter into a purchase agreement under applicable laws.

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not:

Use our website for fraudulent or unlawful activities.
Provide false, misleading or inaccurate information.
Attempt to interfere with our website's security or functionality.
Copy, reproduce or misuse our website content without permission.
Upload viruses, malicious software or harmful code.

We reserve the right to restrict access to our services if these terms are violated, subject to applicable law.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

JAT THRIVE offers selected everyday products across categories including home, kitchen, cleaning, personal care and lifestyle.

We make reasonable efforts to display product descriptions, images, specifications and prices accurately.

Please note:

Actual product colours may vary slightly depending on your screen or device.
Product packaging and appearance may occasionally vary.
Product availability may change without prior notice.
Product images are intended to represent the items offered, but minor visual differences may occur.

We reserve the right to correct product descriptions, update information or discontinue products when necessary.

SECTION 3 – ORDERS AND ORDER ACCEPTANCE

When you place an order through JAT THRIVE, you submit a purchase request.

We reserve the right to review, accept, reject or cancel an order where permitted by applicable law, including in situations involving:

Incorrect product pricing or listing information.
Product unavailability.
Incorrect or incomplete customer information.
Suspected fraudulent or unusual ordering activity.
Delivery limitations.

An order confirmation does not necessarily mean that the order has been dispatched.

If we need to cancel or modify an order, we will make reasonable efforts to contact you using the information provided.

Please ensure that your contact details and delivery address are accurate when placing an order.

SECTION 4 – PRICES AND PAYMENTS

All product prices are displayed in the currency indicated on our website, generally UAE Dirhams (AED).

Prices, discounts and promotional offers may change without prior notice. The applicable price will be the price displayed at the time of your order, subject to any correction required by applicable law.

Available payment methods will be displayed during checkout.

Where Cash on Delivery (COD) is offered, customers agree to pay the confirmed order amount to the delivery representative upon receiving their order.

Customers are responsible for reviewing their order total, including any applicable delivery charges, before completing checkout.

We reserve the right to correct pricing errors and address incorrect promotional information in accordance with applicable law.

SECTION 5 – SHIPPING AND DELIVERY

JAT THRIVE currently serves customers in the United Arab Emirates, subject to delivery availability.

Delivery options, estimated delivery times and applicable charges will be displayed during checkout or communicated during order confirmation.

Customers are responsible for providing:

Full and accurate delivery addresses.
A valid UAE mobile number.
Any necessary delivery instructions.

Delivery estimates are provided for guidance and may be affected by courier operations, weather, public holidays or circumstances beyond our reasonable control.

We will make reasonable efforts to deliver orders within the estimated timeframe.

If you experience a delivery issue, please contact us through our Contact Us page.

SECTION 6 – CANCELLATIONS, RETURNS AND REFUNDS

We want customers to have a positive shopping experience.

Order cancellations, returns, exchanges and refunds are handled in accordance with our Refund and Return Policy.

Customers should review our Refund Policy before purchasing:

https://jatthrive.online/policies/refund-policy

Please contact us as soon as possible if:

You receive a damaged product.
You receive an incorrect product.
Your order has a product quality issue.
You wish to request an eligible return, exchange or cancellation.

For damaged or incorrect products, we may request photographs or other relevant information to assess the issue.

Any return shipping costs, refund arrangements and eligibility requirements will be handled according to our Refund Policy and applicable UAE consumer protection laws.

Nothing in these terms limits any consumer rights that cannot legally be excluded.

SECTION 7 – PROMOTIONS AND DISCOUNTS

JAT THRIVE may offer promotional discounts, bundle offers, seasonal sales and special deals.

Promotional offers:

May be available for a limited period.
May apply only to selected products.
May have specific eligibility requirements.
Cannot necessarily be combined with other discounts.

Any additional terms associated with a promotion will apply to that promotion.

We reserve the right to correct promotional errors and modify or discontinue promotions in accordance with applicable law.

SECTION 8 – ACCURACY OF CUSTOMER INFORMATION

You agree to provide accurate, complete and current information when placing an order.

This includes your name, mobile number, email address and delivery address.

You are responsible for updating any information that changes before your order is delivered.

JAT THRIVE is not responsible for delivery problems caused by incorrect information supplied by customers, except where applicable law provides otherwise.

SECTION 9 – THIRD-PARTY SERVICES

Our website may contain links, applications or services provided by third parties, including payment providers, delivery partners and other service providers.

These services may operate under their own terms and privacy policies.

JAT THRIVE does not control every aspect of third-party services. Your use of those services may be subject to their respective terms and conditions.

SECTION 10 – PRIVACY AND PERSONAL INFORMATION

Your privacy matters to us.

Personal information submitted through our website may be used to:

Process and manage orders.
Arrange product delivery.
Contact customers regarding orders.
Respond to customer enquiries.
Improve our shopping experience.
Meet applicable legal and regulatory requirements.

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy:

https://jatthrive.online/policies/privacy-policy

By using our services, you acknowledge that your information may be processed by Shopify and relevant service providers as necessary to operate our online store.

SECTION 11 – INTELLECTUAL PROPERTY

All content on the JAT THRIVE website, including logos, branding, text, graphics, images, product descriptions and website designs, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish or commercially use our content without prior written permission, except where permitted by law.

JAT THRIVE branding and materials may not be used in a misleading or unauthorized manner.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges or availability.

We reserve the right to correct such errors and update information when necessary, subject to applicable law and any rights arising from an existing confirmed order.

SECTION 13 – DISCLAIMER AND LIMITATION OF LIABILITY

We make reasonable efforts to maintain a reliable, secure and accessible online shopping experience.

However, we cannot guarantee that our website will always operate without interruptions, errors or technical issues.

To the extent permitted by applicable law, JAT THRIVE shall not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including consumer protection rights.

SECTION 14 – TERMINATION OF ACCESS

We reserve the right to restrict or terminate access to our website or services where necessary due to misuse, fraudulent activity, security concerns or violations of these Terms of Service.

Any such action will be subject to applicable laws and regulations.

SECTION 15 – GOVERNING LAW

These Terms of Service and any agreements relating to purchases through JAT THRIVE shall be governed by the applicable laws and regulations of the United Arab Emirates.

Any disputes shall be handled by the competent authorities or courts in accordance with applicable UAE law.

Nothing in these terms affects mandatory consumer rights available under UAE law.

SECTION 16 – CHANGES TO THESE TERMS

We may update or revise these Terms of Service from time to time to reflect changes in our business operations, services, policies or applicable laws.

The latest version will always be published on this page with its updated revision date.

Your continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.