Refund policy

Return and Refund Policy

Last Updated: 2 November 2026

At JAT THRIVE, customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth shopping experience.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The product must be unused and in its original condition.
The product must be returned with its original packaging and accessories, where applicable.
Proof of purchase or your order details must be provided.

Products that have been used, damaged due to customer handling, or returned without their original packaging may not qualify for a return.

2. Wrong Product, Size or Colour

If you receive an incorrect product, size, or colour due to an error on our part, JAT THRIVE will arrange a replacement at no additional exchange or return shipping cost to you.

Please contact our customer support team within 14 days of receiving your order and provide your order details.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number.
Clear photos or videos showing the damage or defect.
A brief description of the issue.

After reviewing your request, we will guide you through the appropriate replacement or refund process.

4. Change of Mind Returns

If you wish to return a product because you have changed your mind or no longer need it, you may request a return within 14 days of receiving your order, provided the product meets our return eligibility requirements.

In such cases, the customer is responsible for the return shipping costs.

5. Refund Process

Once your returned product has been received and inspected, we will notify you whether your refund request has been approved or declined.

If approved, your refund will be processed through an appropriate refund method. Processing time may vary depending on the payment method and applicable financial service provider.

For Cash on Delivery (COD) orders, please contact our support team to arrange an appropriate refund method.

6. Non-Returnable Situations

Returns or refunds may not be accepted in the following situations:

Products returned after the 14-day return period.
Products damaged due to misuse, negligence, or improper handling by the customer.
Products that do not meet the return eligibility requirements.
Requests without sufficient order information or supporting evidence.

Applicable consumer protection rights under UAE law remain unaffected.