Standard returns

Eligible change-of-mind returns may be subject to applicable conditions and return-delivery costs.

If you choose to return a product simply because you changed your mind, without a fault or mistake from JAT Thrive, the applicable return delivery or return-shipping cost must be carried by the customer, where permitted by applicable law.

Wrong item from us

If we send the wrong product, size or colour, we will arrange the appropriate exchange without additional exchange-delivery cost.

Damaged or defective

Contact us promptly with your order details and supporting photos or video so we can review the issue.

Return conditions

Returned products should be unused and in their original condition and packaging where applicable. We may be unable to accept returns that do not meet the applicable return conditions, except where required by law.

How to request a return

Please contact us with your order number, the reason for the return, and any requested photos or video. We will provide the next steps after reviewing your request.