Last updated: October 4, 2026
Return & Refund Policy
At JAT Thrive, we want you to shop with confidence. We carefully select our products and aim to provide a smooth, reliable shopping experience for customers in the United Arab Emirates.
1. 14-Day Returns
You may request a return within 14 days of receiving your order, subject to the eligibility requirements below.
2. Return Eligibility
Returned products should generally be unused, in their original condition and packaging where reasonably possible, with all supplied accessories and parts. Products must not show signs of misuse, damage, alteration or excessive use.
3. Change-of-Mind Returns
If you simply change your mind, no longer need the product, ordered the wrong item, or want to return a product without a defect, damage or mistake on our part, you may request a return within 14 days, subject to eligibility.
If you choose a refund instead of a replacement for a change-of-mind return, the customer is responsible for the return delivery/shipping cost.
4. Replacement Option
If you receive your order and, within the eligible return period, decide that you do not want the product and would prefer a replacement product instead of a refund, please contact us before returning it.
Where the replacement is approved and available, JAT Thrive will provide the replacement at no additional replacement cost to the customer.
This replacement option is subject to product availability and the return eligibility requirements. Any applicable customer return delivery cost for a change-of-mind case will be confirmed before the return is arranged.
5. Damaged, Defective or Incorrect Items
If you receive an item that is damaged upon delivery, defective, incorrect, or missing essential parts, please inform JAT Thrive Customer Support as soon as possible after delivery and provide your order number with clear photos or videos of the issue.
Once you receive the product, please inspect it promptly. If there is any problem, notify us before using, washing, altering, or damaging the product further.
For a confirmed damaged, defective, incorrect, or incomplete item caused by JAT Thrive or the delivery process, we will provide an appropriate solution, which may include a replacement at no additional cost or a refund, subject to applicable law and product availability.
6. Exchanges & Replacements
If your product qualifies for a replacement, we will confirm the issue and product availability. Replacement availability depends on stock.
7. Refunds
Once a returned product has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be processed to the original payment method where possible. Processing times may vary by payment provider or financial institution.
For eligible change-of-mind refunds, applicable return delivery costs may be deducted from the refundable amount. Original delivery charges may also be non-refundable where the return is due to a change of mind, subject to applicable law.
8. Returns That Cannot Be Accepted
A return may be refused if it is outside the applicable return period, has been used, damaged, altered or misused, is missing parts or accessories, or is otherwise not in suitable return condition.
9. How to Request a Return or Replacement
Contact JAT Thrive Customer Support with your order number, name, product name, reason for the request, and photos or videos where applicable. Please wait for our return or replacement instructions before sending any product back. Returns sent without prior approval may not be accepted.
10. Customer Responsibility After Delivery
Customers are responsible for checking their order promptly after delivery and informing JAT Thrive of any issue as soon as reasonably possible. Customers should keep the product, packaging, accessories and included parts in good condition until the return or replacement request has been reviewed.
Customers are also responsible for packaging returned products securely. JAT Thrive is not responsible for damage caused by inadequate packaging during a customer-arranged return.
11. UAE Orders
This policy applies to purchases delivered within the United Arab Emirates. Nothing in this policy is intended to limit or exclude any rights or protections that cannot legally be excluded under applicable UAE law.
12. Contact Us
If you have questions about returns, refunds or replacements, please contact JAT Thrive Customer Support. We are here to help resolve concerns fairly and efficiently.
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